Shipping & Deliveries
UnSit Treadmill Desks and Under Desk Treadmills must ship with LTL Freight Carriers. This is different than FedEx or UPS Courier services. There are three different shipping options at check out:
CURBSIDE DELIVERY - The Freight Carrier will deliver the pallet with your Treadmill Desk onto your property, but they are not obligated to get it inside your home or office.
INSIDE DELIVERY - The Carrier will call and schedule a time window and the driver will move the boxes inside your home or office but they may not move it into a specific room.
WHITE GLOVE SERVICE - UnSit will contract with a qualified treadmill technician in your area, ship your Treadmill Desk to them and they will schedule an appointment, assemble and install your new Treadmill Desk where you want it. The White Glove Service provider will remove the shipping carton and materials.
WE SHIP TO CANADA, with the necessary documentation for importing. Canadian citizens are responsible for taxes or duties (if any), plus the Customs Broker’s fee which is about $100. For specific details about taxes/duties contact Bridgeview Brokers in Toronto firstname.lastname@example.org or call them at 800-350-0248.
We ship our treadmills from our Los Angeles warehouse within two business days from receipt of your order. The WALK-1 Treadmill ships by common freight carriers. We choose the best carrier based on your location. Allow 3-5 days to reach the west coast destinations and 7-9 days to reach east coast destinations. The WALK-1 is packaged in a sturdy carton. Our shipping department straps the treadmill to a wood pallet for secure handling by the freight companies. Once we ship we will email you the name of the freight company and a tracking number (aka; PRO number). The freight company will call you to schedule a delivery but you can speed things up by calling the freight company when you receive your tracking number and schedule a delivery date. With curbside service the truck driver is only obligated to deliver the pallet onto your property. Sometimes they will help move it all the way inside but typically they will leave it on your driveway or move it into a garage if easily accessible. (See notes about Curbside Service or White Glove Service above).
Once on your property, cut the black bands that hold the treadmill to the pallet. You can either unpack the treadmill and wheel it in on a dolly or on the treadmill’s front wheels, OR, two people can carry the whole box inside by lifting the carton by the yellow bands, then unpack it once inside. In some cases, it is better to move the treadmill in while it is still in the carton as you can drag the carton on its side and the treadmill will be protected. In other cases it is better to remove the treadmill from the carton outside and have two strong people carry and wheel it in.
The DESK-1 is packaged in TWO boxes, one containing the desk top surface and the other containing the desk frame. In most cases we will drop ship the RiseUp Desk from a different warehouse via FedEx courier. If you purchased the Desk together with the WALK-1 Treadmill we may ship the desk separate via FedEx courier and the treadmill via LTL freight as described above. In some cases we will ship the Desk and Treadmill together by strapping the Desk to the top of the WALK-1 Treadmill carton and strapping all three boxes to a wood pallet and then ship the pallet with a common freight carrier. In some cases we will assemble the Desk, wrap it and strap it on top of the WALK-1 treadmill carton. If you purchased the Desk by itself we will ship it with FedEx Ground courier service.